Continuously improving your clinic workflow can not only help provide a greater patient experience but can also play a significant role in boosting the performance of your business.
As an urgent care administrator, there are a number of operational obstacles that can ultimately impact your business’s profitability. These could include common issues like overcrowded waiting rooms, backlogged appointments, and manually recording patient data on physical paper – among many others. The more time that you spend on these operations, the more you are missing out on boosting your revenue.
If you’re looking for ways to upgrade your clinic workflow this year, we are going to cover some tips to help you make this goal a tangible reality. First, let’s start with where your patients begin their experience with your business: check-in time.
1: Offer App and Browser-Based Check-in and Registration
One of the best ways to reduce clinic wait times is by using a modern check-in system that patients can access from their smartphones or computer. By digitizing this process, you are automatically streamlining clinic operations while also freeing up staff members who would otherwise be needed to manually input patient data.
Not only will this improve patient satisfaction, but it will also help to reduce the chances of errors in patient data entry.
2: Use a Proactive Insurance Verification Solution
Another way to reduce clinic wait times is by using an insurance verification solution. This will allow you to confirm a patient’s insurance before they even step foot in your clinic. Not only will this help to improve the flow of your clinic, but it will also reduce the amount of time that your staff members spend on the phone with insurance companies.
3: Expand Your Practice Into Telehealth Services
In recent years, there has been a growing demand for telehealth services. This is likely due to the fact that patients are becoming more comfortable with the idea of using technology for their health care needs.
By offering telehealth services, you will be able to provide your patients with the convenience they crave while also freeing up clinic time and resources at your urgent care. Instead of placing patients in a long waiting queue, you can simply sign in at their scheduled appointment time and offer your services in a time-efficient manner.
4: Go Completely Digital for Patient Charts
If you’re still using paper charts in your clinic, now is the time to make the switch to a digital solution. Not only will this help to reduce clutter and save space, but it will also allow you to easily access patient data with just a few clicks.
There are a number of different software solutions that offer electronic medical records management. However, not all are created the same. Look for one that offers a quick, simple interface that is intuitive for both doctors and administrative staff to use.
5: Use an Intuitive Digital Scheduling and Time Slot Confirmation Solution
One of the greatest threats to your urgent care center’s revenue is missed or abandoned availability time slots.
In order to improve clinic workflow, it is important to have an efficient scheduling and time slot confirmation solution. This will help to ensure that patients are always seen at their scheduled time and that there are no missed visits.
A digital solution will also allow you to easily send reminders to patients via text or email. This ensures that they receive notifications at multiple touchpoints and can offer them the ability to cancel or reschedule ahead of their original time.
6: Use a Revenue Cycle Management Solution
A revenue cycle management solution can help your clinic to improve its workflow by automating many of the operational tasks associated with billing and collections. In addition, improved revenue cycle management can help to optimize your clinic’s cash flow by ensuring that payments are received and processed in a timely manner.
This includes tasks such as insurance claims, invoicing, and patient payment processing. By automating these processes, you will be able to free up time for your staff members so that they can focus on other priorities.
7: Gauge Clinic Performance with Analytics and Dashboards
In order to improve clinic workflow, it is important to have a clear understanding of how your clinic is performing. This can be done by tracking key metrics and using analytics to generate reports.
By tracking clinic performance, you will be able to identify areas that need improvement. In addition, you can use dashboards to monitor KPIs in real-time. This will allow you to make changes to your clinic workflow on the fly in order to boost efficiency and patient satisfaction.
Having this critical data available can also enable you to make more informed decisions as the leader of your business. For example, if a staff member has been grossly underperforming month over month, you can use objective metrics to decide whether or not to replace them with a new candidate.
Upgrade Your Clinic Workflow with UrgiChart Today
At PulseCheck, we are the proud developers of UrgiChart – the most complete solution for urgent care clinic workflow management. We help you completely manage each aspect of your business to ensure that you remain profitable while providing an enhanced patient and employee experience.
Some key features of UrgiChart include, but are not limited to:
- Revenue cycle management
- Patient scheduling and confirmation
- Telehealth and portal-based patient communications
- App and browser-based check-in and registration
- Digital chart creation and management
- Intuitive analytics and performance dashboards
- Proactive and agile insurance verification capabilities