Using Data to Create a Collaborative Culture

Ask Pamela Mason to name the hero of her hospital’s emergency unit and she’ll answer in an instant.

As senior EDIS Analyst at Cape Cod Hospital (CCH) in Hyannis, Mass., Mason keeps a close eye on the daily whirl of traffic through the hospital’s emergency center—and on the traffic conductors as well. Her top choice for everyday ER heroism: Liz Kelley, the center’s nurse manager.