FAQ

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Urgent Care Solution FAQs

A: No, you don’t need to install any specific software or hardware. Urgent Care Solution is a cloud-based solution, which means all you need is a desktop or laptop and internet access.

A: Our team will assist with migrating your patient data into Urgent Care Solution. All you’ll need is to have your patient data (i.e. demographics, insurance, etc.) in a transferable format (i.e. Excel or CSV file), and we’ll take care of the rest.

A: On average, implementation is completed within a few weeks. However, the amount of time it takes can vary based on your needs  and how quickly you want to get started.

A: No, we are transparent about all of our fees. Urgent Care Solution comes fully loaded with the features you’ll need to run your practice and includes free support. Any additional fees may be related to implementation, training and specific feature functionality, which we will identify up front.

A: One of Urgent Care Solution’s best features is the Rapid Chart Template, which is provider specific and allows for one click documentation for repeatable clinical scenarios. If necessary, our team can also create custom-built favorites by provider to fit any specific needs of your practice.

A: Yes, your data is securely encrypted, stored and backed up in the cloud. We also protect your data with the highest level of industry encryption standards.

A: Yes, we integrate with multiple lab companies like LabCorp, Quest Diagnostic and additional third party labs.

A: Urgent Care Solution offers an integrated billing solution that automates and simplifies billing processes for your practice. With Urgent Care Solution, you can automatically submit and manage claims from within the software. We also offer a comprehensive billing dashboard that gives your practice a clear view of financial health and performance.

A: Urgent Care Solution offers flexible pricing options for independent practices to accommodate your unique business needs, including monthly subscription rates or transaction-based pricing options. 

A: Urgent Care Solution has various term options available based on the pricing model that works best for you, including month-to-month options. Speak with one of our sales consultants to learn more.

A: You can begin sending electronic claims to all commercial insurance companies, such as Aetna, Cigna, United Healthcare, and many others, within a few business days. A few payers, such as Medicare, Medicaid, and Blue Cross/Blue Shield may require authorization of an enrollment form before you can submit electronic claims. Once these payers process your enrollment form, typically you can send them electronic claims within 5-30 days.

A: You can submit electronic claims to all-payers, all-transaction access to every commercial and government payer nationwide. Urgent Care Solution supports Medicare, Medicaid, Blue Cross/Blue Shield, and Tricare in every state. We also support major national insurers, such as Aetna, Cigna, Humana, and United Healthcare, as well as local IPAs and smaller insurers.

A: Subscription fees are billed a monthly. We accept payment by direct debit to your checking account or by Visa, MasterCard, Discover, or American Express.

A: Urgent Care Solution has a dedicated enrollments team that will assist you in clearinghouse enrollment at no additional cost.

A: Yes, we offer you and your providers the flexibility to accept credit cards. It’s simple and affordable to set up an account and start processing credit cards in Urgent Care Solution. The payments are processed through a merchant account, deposited directly into your bank account, and posted to Urgent Care Solution.

A: We currently support professional claim formats, used for provider charges, using the CMS 1500 paper claim format and ANSI 837p electronic claim format.

Emergency Department Solution FAQs

A: Yes. Emergency Department Solution is designed to integrate with existing hospital information systems through the use of standard HL7 messaging.  During your implementation, a technical integration team is dedicated to connect each required system to Emergency Department Solution to ensure that critical data is flowing and in sync between each. 

A: Emergency Department Solution can connect to your existing hospital HIE.  CCDs are then sent and received to and from Emergency Department Solution. 

A: Yes. Emergency Department Solution is a browser native program officially supported on Internet Explorer.    

A: Yes. Emergency Department Solution partners with Dr. First to allow for all your ePrescribing needs.  ePrescribing features can include, but are not limited to, ePrescribing of controlled substances (EPCS) with access to many state PDMPs.  Emergency Department Solution also offers patient ePrescibing histories via the SureScripts network.

A:  Emergency Department Solution comes complete with complimentary features to support your reporting needs on both opioid and antimicrobial medication management.  Request a demo to see what’s available. 

A: Yes. Emergency Department Solution has an Infusion and Injection (I&I) module specifically designed to capture better I&I stop times, as well as calculate appropriate CPT levels for each event. We can conduct an opportunity analysis for you in order to determine how much revenue you might recover with this module. Please contact us for more information or to see a demo of our I&I service. 

A:  Yes.  24x7x365.

A: Emergency Department Solution resides on the secure backbone of the existing hospital network and no protected data is stored on the www.  This means users can only gain access to Emergency Department Solution if they are connected to the secure hospital network.    

A: Yes. Emergency Department Solution has an official mobile app which is available for download for Android and IOS.

A: On average, implementations can be completed between 6-9 months.  However, the amount of time it takes can vary based on your needs and how quickly you want to get started.

A: Yes. Years and years of true emergency department user experience is what separates our organization from the pack.  Originally created by and for ED providers, the current Emergency Department Solution services team still consists of current and former ED clinicians, bringing valuable real world experience to your project.  So, we have walked the walk and can talk the talk. No implementation is alike, and our professional services will take the time to understand your specific pain points and will customize your implementation plan in order to get the most value out of our solution for your emergency department. 

A: Clinical documentation templates, such as assessments and procedures for both nurses and providers, are 100% customizable.  To allow for the shortest possible implementation time, all templates will come preconfigured for use.  But, they can be customized by the customer at any time with our template builder feature.  We recommend that all customers attend Template Builder Certification Training prior to customizing any templates. 

A: Yes. Emergency Department Solution can integrate directly into many ancillary systems or go through your existing integration engine at the hospital.  All interfaces to and from Emergency Department Solution are supported through standard HL7 v 2.x messaging.  Multiple versions of HL7 can be supported; however, version 2.5.1 is widely used by most hospital systems.  If there are specific systems you want to integrate Emergency Department Solution with, please contact us and we’ll be happy to work with you on a specification.

A: Yes.  We strive to implement 100% referable clients, and we are happy to set you up with a discussion or site visit at one of our live emergency departments once you’ve seen a demo and think you’re ready for that step in the process.

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