FAQ

Have any questions about Urgent Care or Emergency Department Solutions?

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UrgiChart FAQs

A: No, you don’t need to install any specific software or hardware. UrgiChart is a cloud-based solution, which means all you need is a desktop or laptop and internet access.

A: Our team will assist with migrating your patient data into Urgent Care Solution. All you’ll need is to have your patient data (i.e. demographics, insurance, etc.) in a transferable format (i.e. Excel or CSV file), and we’ll take care of the rest.

A: On average, implementation is completed within a few weeks. However, the amount of time it takes can vary based on your needs  and how quickly you want to get started.

A: No, we are transparent about all of our fees. Urgent Care Solution comes fully loaded with the features you’ll need to run your practice and includes free support. Any additional fees may be related to implementation, training and specific feature functionality, which we will identify up front.

A: One of UrgiCharts best features is the Chart Starters, which allows providers to pre-populate the chart.

A: Yes, your data is securely encrypted, stored and backed up in the cloud. We also protect your data with the highest level of industry encryption standards.

A: Yes, we integrate with multiple lab companies like Quest Diagnostic, Bioreference Lab, and additional third-party labs.

A: Integrated billing is the most efficient way to have transparency into your practice’s financial health…without it, you are at the mercy of daily data transfers or interfaces working properly, and you are without the analytics of integrated reporting.

A: Urgent Care Solution offers flexible pricing options for independent practices to accommodate your unique business needs, including monthly subscription rates or transaction-based pricing options. 

A: Urgent Care Solution has various term options available based on the pricing model that works best for you, including month-to-month options. Speak with one of our sales consultants to learn more.

A: Within 48hrs of signing the account setup is complete and electronic scrubbing and claim submission can occur

A: You can submit electronic claims to all-payers, all-transaction access to every commercial and government payer nationwide. insurers.

A: Subscription fees are billed a monthly. We accept payment by direct debit to your checking account or by Visa, MasterCard, Discover, or American Express.

A: No. The Medicare and Medicaid are directly submitted, and all commercial insurance is submitted through ChangeHealthcare

A: Yes, we offer you and your providers the flexibility to accept credit cards. It’s simple and affordable to set up an account and start processing credit cards in Urgent Care Solution. The payments are processed through a merchant account, deposited directly into your bank account, and posted to Urgent Care Solution.

A: We currently support professional claim formats, used for provider charges, using the CMS 1500 paper claim format and ANSI 837p electronic claim format.

Emergency Department Solution FAQs

A: Yes. Emergency Department Solution is designed to integrate with existing hospital information systems through the use of standard HL7 messaging.  During your implementation, a technical integration team is dedicated to connect each required system to Emergency Department Solution to ensure that critical data is flowing and in sync between each. 

A: Emergency Department Solution can connect to your existing hospital HIE.  CCDs are then sent and received to and from Emergency Department Solution. 

A: Yes. Emergency Department Solution is a browser native program officially supported on Internet Explorer.    

A: Yes. Emergency Department Solution partners with Dr. First to allow for all your ePrescribing needs.  ePrescribing features can include, but are not limited to, ePrescribing of controlled substances (EPCS) with access to many state PDMPs.  Emergency Department Solution also offers patient ePrescibing histories via the SureScripts network.

A:  Emergency Department Solution comes complete with complimentary features to support your reporting needs on both opioid and antimicrobial medication management.  Request a demo to see what’s available. 

A: Yes. Emergency Department Solution has an Infusion and Injection (I&I) module specifically designed to capture better I&I stop times, as well as calculate appropriate CPT levels for each event. We can conduct an opportunity analysis for you in order to determine how much revenue you might recover with this module. Please contact us for more information or to see a demo of our I&I service. 

A:  Yes.  24x7x365.

A: Emergency Department Solution resides on the secure backbone of the existing hospital network and no protected data is stored on the www.  This means users can only gain access to Emergency Department Solution if they are connected to the secure hospital network.    

A: Yes. Emergency Department Solution has an official mobile app which is available for download for Android and IOS.

A: On average, implementations can be completed between 6-9 months.  However, the amount of time it takes can vary based on your needs and how quickly you want to get started.

A: Yes. Years and years of true emergency department user experience is what separates our organization from the pack.  Originally created by and for ED providers, the current Emergency Department Solution services team still consists of current and former ED clinicians, bringing valuable real world experience to your project.  So, we have walked the walk and can talk the talk. No implementation is alike, and our professional services will take the time to understand your specific pain points and will customize your implementation plan in order to get the most value out of our solution for your emergency department. 

A: Clinical documentation templates, such as assessments and procedures for both nurses and providers, are 100% customizable.  To allow for the shortest possible implementation time, all templates will come preconfigured for use.  But, they can be customized by the customer at any time with our template builder feature.  We recommend that all customers attend Template Builder Certification Training prior to customizing any templates. 

A: Yes. Emergency Department Solution can integrate directly into many ancillary systems or go through your existing integration engine at the hospital.  All interfaces to and from Emergency Department Solution are supported through standard HL7 v 2.x messaging.  Multiple versions of HL7 can be supported; however, version 2.5.1 is widely used by most hospital systems.  If there are specific systems you want to integrate Emergency Department Solution with, please contact us and we’ll be happy to work with you on a specification.

A: Yes.  We strive to implement 100% referable clients, and we are happy to set you up with a discussion or site visit at one of our live emergency departments once you’ve seen a demo and think you’re ready for that step in the process.

RevitalPro Code Blue FAQs

RevitalPro includes selected critical alerts with the purpose of keeping teams on guidelines. Areas such as: re-starting chest compressions after a 10-second pause, reminding the team to shock every 2 minutes if defibrillation is indicated, providing Epi reminders at 3 minutes (and at 5 minutes if it wasn’t given at 3), and prompts to switch the compression providers every 2 minutes.  Other alerts include:  prompting to sync when cardioverting, confirming correct placement of the endotracheal tube, reviewing the 6H’s and 6T’s, tracking the round of CPR, defibrillation, and epi that the team is on, and finally alerts associated with order items which have not been completed.  There is both a pediatric and adult version of RevitalPro.  Resuscitation medications, equipment sizes, and joule setting recommendations are also provided to support the team.

We work with you to design training that fits the needs of your organization.  Code blue operations and team members can vary greatly between hospitals, and we will tailor the training to align with your organization’s current code blue processes.  There are several options that Format Health can provide, including in person training, live training through Zoom (has the ability to ask questions live), or online modules that can be completed at the trainee’s convenience.  We strongly recommend in person training, where we will complete “classroom time” as well as a practice mock code.

Data is provided to the organization and providers in four forms.

    1. Data is securely imported into the electronic patient record as discrete data elements in a fashion similar to all other data collected during a patient encounter
    2. A pdf of the Code Blue patient management record is instantly and securely imported as a single document into the electronic patient record to provide an overview of the care for patient handoff and team debrief
    3. A pdf of a Quality Improvement record, which focuses on overall team performance, is securely imported to a secure organization server and is available for review by authorized personnel.
    4. Code Blue IQ generates high quality analytics via interactive graphics which can focus on specific management issues such as time to first shock, time to first epi, switching of CPR providers as they relate not only to identified units and personnel and this data is restricted to authorized personnel only.

For a clinical evaluation of the system (generally 2 weeks up to 1 month), we set up agreed upon metrics with the executive sponsor of the project (or whatever committee/budget would provide funds to approve a purchase). During the evaluation period, we compare against the previous 5-10 code records to establish a baseline, and then Format Health will help with the analysis of baseline to the team’s use of RevitalPro. We recommend that RevitalPro is used during simulations with trained RevitalPro users and that the agreed upon metrics are studied, at the minimum of 3-5 mock code events.  If RevitalPro is used during actual events, oftentimes security and IT may be required to review and can slow down the evaluation process.

RevitalPro can be broadcasted via Apple Airplay to a large monitor or TV to facilitate situational awareness for the other team members. After the event, during the debrief, the Navigator can broadcast the patient record or the quality record to review breaks in CPR and what occurred during that time, or items in the quality record like the difference between ordered and completed items. 

Yes. Organizations can print records generated by RevitalPro as a first step and scan them into the EHR. With this approach, teams can immediately reap the benefits of the system’s guidance during a code, and a legible record is available for transitions of care.  Emailing the record is also an option--which will require IT security approval--but saves on EHR integration costs.  A phased approach can be helpful depending on the budget cycle, if the hospital/organization is changing EHRs soon, or the availability of the IT team.

No, as of now RevitalPro only runs on iOS devices.

RevitalPro can work on various tablet sizes. However, we strongly recommend a recent Apple iPad device with a screen size around 9”.

CodeBlue IQ/RevitalPro is compatible with all major EHR systems, including but not limited to: Epic, Cerner, MEDITECH, McKesson, Allscripts, eClinicalWorks, NextGen, Greenway, and GE Healthcare.

The RevitalPro system is built to provide full support, even if it’s in an area without connectivity. As soon as the device is back within range, it will send the locally stored data to the CodeBlue IQ database and, if integrated, to the EHR.

For EHR integration, we work with you and your IT team to scope your integration needs, establish a secure VPN connection, configure the interface, test the integration, and go-live.

Because of our cloud-based data architecture, the actual workload on the hospital’s IT team is minimal. We foresee a total of 3-4 hours for the IT team to review, test, and go-live with RevitalPro data integration:

  • Security and technology review (1-2 hrs)
    • Security audit: The hospital IT team will confirm that RevitalPro has appropriate logging, backup procedures, and other systems in place that complies with the hospital’s security and technology policies.
    • Protocol review: They will review with us their structured process for implementing a new project, and discuss necessary steps for data integration (e.g., authentication, interface setup, testing, production migration).
  • Interface setup and testing (1 hr)
    • Virtual private network (VPN): The data is stored and transmitted through a secure, virtual private network that limits unauthorized access. The IT team needs to exchange information (IP address, port number, certificate keys, etc.) with us and we setup the VPN.
    • Interface confirmation: IT team confirms that connection to our VPN is correctly configured.
    • Testing: IT team perform tests, such as submitting a test record from RevitalPro and verifying that the record is correctly uploaded to the EHR. IT might also perform their standard information security tests, such as penetration tests.
  • Production migration (1 hr)
    • Go-live: Once the interface is setup and sufficiently tested, RevitalPro can begin uploading real records and data to the EHR.

While we strongly recommend our secure, HIPAA-compliant cloud platform, we understand you might have existing IT policies at your institution. In addition to the 3-4 hours of data integration workload listed above, we foresee about 4 hours of your IT team’s time to set up the RevitalPro platform on your on-prem server:

  • Server setup (<4 hrs)
    • Server allocation and database provisioning: With on-prem servers, your IT will need to provide us with a server instance where we can deploy the RevitalPro web app and database on their existing infrastructure. This process should be standard and trivial for most IT teams.
  • RevitalPro web platform setup (< 1 hr)
    • Via secure remote-access, we can install our platform and web application with no additional burden on your IT team.
    • If your IT policy does not allow remote-access, we can provide your IT team with a build script and packaged container that the IT can use to install the components and software with minimal involvement.

For cloud deployments, Format Health is responsible for ongoing maintenance and compliance of the RevitalPro and CodeBlue IQ system, and does not require additional work from your organization’s IT team for normal operation.

  1. Data collected on RevitalPro are stored in two places:
  • The tablet device used for documentation
  • CodeBlue IQ database

 

On the tablet devices, each code record dataset is locally stored until the code record is submitted to CodeBlue IQ, the companion web application (hosted on secure AWS environment). Once the record is submitted, the data remains on the device for an additional 48 hours. During this time, the records can be accessed on the RevitalPro device via “Administrator Settings” button on the opening screen. 48 hours after the record has been submitted to CodeBlue IQ, at which point the data is permanently deleted from the tablet device. Data on the CodeBlue IQ database is secured using AES encryption with 256-bit keys and automated backups.

CodeBlue IQ offers various filters and search functions to fit the clinical workflow of record management. On Codes menu of CodeBlue IQ, you will see various filter tabs, such as “Signature Missing”. You can also select “All” and use the search bar to search for records based on code leader name, code recorder name, patient name, or patient MRN. If the record has been archived, it may be under the “Archive” tab (records that have been archived do not affect the analytics dashboard).

 

If you cannot find your record on CodeBlue IQ, it may not have been submitted to CodeBlue IQ from the RevitalPro device. Records not submitted to CodeBlue IQ are stored on the RevitalPro tablet device, and they can be accessed via “Administrator Settings” button on RevitalPro. The login information will be the same as their primary EHR login information--using Single Sign-On (SSO) methodology. Once in the Administrator Settings menu, select the record you wish to view. Here you can review the Patient Record and the QI Record, and submit the record to CodeBlue IQ.

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