Have any questions about Urgent Care or Emergency Department Solutions?

Can’t find the information you're looking for? Contact us so we can help answer your questions.

Emergency Department Solution FAQs

Can Emergency Department Solution integrate to existing hospital information systems?

A: Yes. Emergency Department Solution is designed to integrate with existing hospital information systems through the use of standard HL7 messaging.  During your implementation, a technical integration team is dedicated to connect each required system to Emergency Department Solution to ensure that critical data is flowing and in sync between each. 

How does Emergency Department Solution integrate into the larger healthcare community of our ED?

A: Emergency Department Solution can connect to your existing hospital HIE.  CCDs are then sent and received to and from Emergency Department Solution. 

Can Emergency Department Solution run on my existing workstations at the hospital?

A: Yes. Emergency Department Solution is a browser native program officially supported on Internet Explorer.    

Does Emergency Department Solution support ePrescribing of controlled substances and PDMP?

A: Yes. Emergency Department Solution partners with Dr. First to allow for all your ePrescribing needs.  ePrescribing features can include, but are not limited to, ePrescribing of controlled substances (EPCS) with access to many state PDMPs.  Emergency Department Solution also offers patient ePrescibing histories via the SureScripts network.

How is Emergency Department Solution supporting some of the national health initiatives such as the opioid crisis and Antimicrobial stewardship?

A:  Emergency Department Solution comes complete with complimentary features to support your reporting needs on both opioid and antimicrobial medication management.  Request a demo to see what’s available. 

A: Yes. Emergency Department Solution has an Infusion and Injection (I&I) module specifically designed to capture better I&I stop times, as well as calculate appropriate CPT levels for each event. We can conduct an opportunity analysis for you in order to determine how much revenue you might recover with this module. Please contact us for more information or to see a demo of our I&I service. 

Does Emergency Department Solution offer 24-7 support?

A:  Yes.  24x7x365.

How secure is Emergency Department Solution data?

A: Emergency Department Solution resides on the secure backbone of the existing hospital network and no protected data is stored on the www.  This means users can only gain access to Emergency Department Solution if they are connected to the secure hospital network.    

Can Emergency Department Solution run on my mobile device?

A: Yes. Emergency Department Solution has an official mobile app which is available for download for Android and IOS.

How long is implementation?

A: On average, implementations can be completed between 6-9 months.  However, the amount of time it takes can vary based on your needs and how quickly you want to get started.

Does Emergency Department Solution have clinicians on staff to assist with implementations?

A: Yes. Years and years of true emergency department user experience is what separates our organization from the pack.  Originally created by and for ED providers, the current Emergency Department Solution services team still consists of current and former ED clinicians, bringing valuable real world experience to your project.  So, we have walked the walk and can talk the talk. No implementation is alike, and our professional services will take the time to understand your specific pain points and will customize your implementation plan in order to get the most value out of our solution for your emergency department. 

Can I customize templates?

A: Clinical documentation templates, such as assessments and procedures for both nurses and providers, are 100% customizable.  To allow for the shortest possible implementation time, all templates will come preconfigured for use.  But, they can be customized by the customer at any time with our template builder feature.  We recommend that all customers attend Template Builder Certification Training prior to customizing any templates. 

Can Emergency Department Solution integrate with my existing lab and radiology systems?

A: Yes. Emergency Department Solution can integrate directly into many ancillary systems or go through your existing integration engine at the hospital.  All interfaces to and from Emergency Department Solution are supported through standard HL7 v 2.x messaging.  Multiple versions of HL7 can be supported; however, version 2.5.1 is widely used by most hospital systems.  If there are specific systems you want to integrate Emergency Department Solution with, please contact us and we’ll be happy to work with you on a specification.

Can I talk to some other customers who currently use Emergency Department Solution?

A: Yes.  We strive to implement 100% referable clients, and we are happy to set you up with a discussion or site visit at one of our live emergency departments once you’ve seen a demo and think you’re ready for that step in the process.

RevitalPro Code Blue FAQs

What type of clinical decision support does RevitalPro provide?

RevitalPro includes selected critical alerts with the purpose of keeping teams on guidelines. Areas such as: re-starting chest compressions after a 10-second pause, reminding the team to shock every 2 minutes if defibrillation is indicated, providing Epi reminders at 3 minutes (and at 5 minutes if it wasn’t given at 3), and prompts to switch the compression providers every 2 minutes.  Other alerts include:  prompting to sync when cardioverting, confirming correct placement of the endotracheal tube, reviewing the 6H’s and 6T’s, tracking the round of CPR, defibrillation, and epi that the team is on, and finally alerts associated with order items which have not been completed.  There is both a pediatric and adult version of RevitalPro.  Resuscitation medications, equipment sizes, and joule setting recommendations are also provided to support the team.

Can you describe the training process?

We work with you to design training that fits the needs of your organization.  Code blue operations and team members can vary greatly between hospitals, and we will tailor the training to align with your organization’s current code blue processes.  There are several options that Format Health can provide, including in person training, live training through Zoom (has the ability to ask questions live), or online modules that can be completed at the trainee’s convenience.  We strongly recommend in person training, where we will complete “classroom time” as well as a practice mock code.

How can providers and organizations review both the patient care provided and the performance of their Code Blue Teams - both during training sessions as well as actual patient care.

Data is provided to the organization and providers in four forms.

    1. Data is securely imported into the electronic patient record as discrete data elements in a fashion similar to all other data collected during a patient encounter
    2. A pdf of the Code Blue patient management record is instantly and securely imported as a single document into the electronic patient record to provide an overview of the care for patient handoff and team debrief
    3. A pdf of a Quality Improvement record, which focuses on overall team performance, is securely imported to a secure organization server and is available for review by authorized personnel.
    4. Code Blue IQ generates high quality analytics via interactive graphics which can focus on specific management issues such as time to first shock, time to first epi, switching of CPR providers as they relate not only to identified units and personnel and this data is restricted to authorized personnel only.
What is the best way to schedule a clinical evaluation of the system?

For a clinical evaluation of the system (generally 2 weeks up to 1 month), we set up agreed upon metrics with the executive sponsor of the project (or whatever committee/budget would provide funds to approve a purchase). During the evaluation period, we compare against the previous 5-10 code records to establish a baseline, and then Format Health will help with the analysis of baseline to the team’s use of RevitalPro. We recommend that RevitalPro is used during simulations with trained RevitalPro users and that the agreed upon metrics are studied, at the minimum of 3-5 mock code events.  If RevitalPro is used during actual events, oftentimes security and IT may be required to review and can slow down the evaluation process.

What’s the best way to use RevitalPro during simulated mock codes?

RevitalPro can be broadcasted via Apple Airplay to a large monitor or TV to facilitate situational awareness for the other team members. After the event, during the debrief, the Navigator can broadcast the patient record or the quality record to review breaks in CPR and what occurred during that time, or items in the quality record like the difference between ordered and completed items. 

Can there be a phased approach to implementation?

Yes. Organizations can print records generated by RevitalPro as a first step and scan them into the EHR. With this approach, teams can immediately reap the benefits of the system’s guidance during a code, and a legible record is available for transitions of care.  Emailing the record is also an option–which will require IT security approval–but saves on EHR integration costs.  A phased approach can be helpful depending on the budget cycle, if the hospital/organization is changing EHRs soon, or the availability of the IT team.

Is there an Android version?

No, as of now RevitalPro only runs on iOS devices.

Can RevitalPro run on a smaller device?

RevitalPro can work on various tablet sizes. However, we strongly recommend a recent Apple iPad device with a screen size around 9”.

What EHR systems is CodeBlue IQ/RevitalPro compatible with?

CodeBlue IQ/RevitalPro is compatible with all major EHR systems, including but not limited to: Epic, Cerner, MEDITECH, McKesson, Allscripts, eClinicalWorks, NextGen, Greenway, and GE Healthcare.

What happens if WiFi is down?

The RevitalPro system is built to provide full support, even if it’s in an area without connectivity. As soon as the device is back within range, it will send the locally stored data to the CodeBlue IQ database and, if integrated, to the EHR.

What is the RevitalPro EHR integration process?

For EHR integration, we work with you and your IT team to scope your integration needs, establish a secure VPN connection, configure the interface, test the integration, and go-live.

What is the workload on my hospital’s IT team?

Because of our cloud-based data architecture, the actual workload on the hospital’s IT team is minimal. We foresee a total of 3-4 hours for the IT team to review, test, and go-live with RevitalPro data integration:

  • Security and technology review (1-2 hrs)
    • Security audit: The hospital IT team will confirm that RevitalPro has appropriate logging, backup procedures, and other systems in place that complies with the hospital’s security and technology policies.
    • Protocol review: They will review with us their structured process for implementing a new project, and discuss necessary steps for data integration (e.g., authentication, interface setup, testing, production migration).
  • Interface setup and testing (1 hr)
    • Virtual private network (VPN): The data is stored and transmitted through a secure, virtual private network that limits unauthorized access. The IT team needs to exchange information (IP address, port number, certificate keys, etc.) with us and we setup the VPN.
    • Interface confirmation: IT team confirms that connection to our VPN is correctly configured.
    • Testing: IT team perform tests, such as submitting a test record from RevitalPro and verifying that the record is correctly uploaded to the EHR. IT might also perform their standard information security tests, such as penetration tests.
  • Production migration (1 hr)
    • Go-live: Once the interface is setup and sufficiently tested, RevitalPro can begin uploading real records and data to the EHR.
My hospital has an on-premise-only data policy. What is the workload on the hospital’s IT team in this case?

While we strongly recommend our secure, HIPAA-compliant cloud platform, we understand you might have existing IT policies at your institution. In addition to the 3-4 hours of data integration workload listed above, we foresee about 4 hours of your IT team’s time to set up the RevitalPro platform on your on-prem server:

  • Server setup (<4 hrs)
    • Server allocation and database provisioning: With on-prem servers, your IT will need to provide us with a server instance where we can deploy the RevitalPro web app and database on their existing infrastructure. This process should be standard and trivial for most IT teams.
  • RevitalPro web platform setup (< 1 hr)
    • Via secure remote-access, we can install our platform and web application with no additional burden on your IT team.
    • If your IT policy does not allow remote-access, we can provide your IT team with a build script and packaged container that the IT can use to install the components and software with minimal involvement.
Is there any additional burden on the hospital IT for ongoing maintenance?

For cloud deployments, Format Health is responsible for ongoing maintenance and compliance of the RevitalPro and CodeBlue IQ system, and does not require additional work from your organization’s IT team for normal operation.

Where will the data be stored?
  1. Data collected on RevitalPro are stored in two places:
  • The tablet device used for documentation
  • CodeBlue IQ database


On the tablet devices, each code record dataset is locally stored until the code record is submitted to CodeBlue IQ, the companion web application (hosted on secure AWS environment). Once the record is submitted, the data remains on the device for an additional 48 hours. During this time, the records can be accessed on the RevitalPro device via “Administrator Settings” button on the opening screen. 48 hours after the record has been submitted to CodeBlue IQ, at which point the data is permanently deleted from the tablet device. Data on the CodeBlue IQ database is secured using AES encryption with 256-bit keys and automated backups.

I can’t find a record on CodeBlue IQ.

CodeBlue IQ offers various filters and search functions to fit the clinical workflow of record management. On Codes menu of CodeBlue IQ, you will see various filter tabs, such as “Signature Missing”. You can also select “All” and use the search bar to search for records based on code leader name, code recorder name, patient name, or patient MRN. If the record has been archived, it may be under the “Archive” tab (records that have been archived do not affect the analytics dashboard).


If you cannot find your record on CodeBlue IQ, it may not have been submitted to CodeBlue IQ from the RevitalPro device. Records not submitted to CodeBlue IQ are stored on the RevitalPro tablet device, and they can be accessed via “Administrator Settings” button on RevitalPro. The login information will be the same as their primary EHR login information–using Single Sign-On (SSO) methodology. Once in the Administrator Settings menu, select the record you wish to view. Here you can review the Patient Record and the QI Record, and submit the record to CodeBlue IQ.

Enhance Your Workflow and Efficiency for a Better Patient Experience