Emergency departments (EDs) are under constant pressure to provide quality patient care. In order to meet patient needs and improve patient satisfaction, many EDs are turning to patient engagement software. This software allows patients to connect with hospital staff and access important information about their care.
Incorporating patient engagement software into your ED’s services can have a positive effect on your online reputation, which can also lead to further business growth. Many patients that seek the services your ED offers will vet your organization’s quality of service through online reviews prior to visiting.
Today, we are going to discuss some of the specific ways that patient engagement software can boost your online reputation. First, let’s start with the most notable: better online reviews.
Better Online Reviews
When patients experience a positive visit with your ED, they are more likely to leave a review online. This is especially true if they are able to easily connect with staff and access important information about their care through your patient engagement software.
In addition, patient engagement software can help you collect patient feedback in real-time. This feedback can be used to improve your ED’s services and patient satisfaction. When patients see that you are constantly striving to improve the quality of care they receive, they are more likely to leave positive reviews online.
More Word-of-Mouth Recommendations
Unlike online reviews, an improved word-of-mouth reputation may prove more difficult to quantify. However, patient engagement software can still have a positive effect on the way patients talk about your ED’s quality of service to others.
When patients have a positive experience with your patient engagement software, they are more likely to tell their friends and family about it. This word-of-mouth marketing can be just as effective (if not more so) than online reviews in driving business growth.
Being Known for Convenience is a Boost for Any Medical Business
Many patients rate an ED or other medical organization by the level of convenience they provide. They want to spend less time in the waiting room and have shorter visits whenever possible.
By using patient engagement software, you can offer this level of convenience to your patients. From selecting a time slot to visit your practice to filling out intake forms online and communicating with your staff, there are many ways that these solutions can add more convenient features for your patients to enjoy.
Let Your Staff Spend More Time with Patients
Administrative tasks can quickly bog down any business, medical or otherwise. When your staff’s time is spread thin between office work and patient care, this can also affect the experience for those who visit your ED.
Patient engagement software can help to streamline some of these administrative tasks, freeing up your staff’s time so they can turn more of their attention and energy toward patient care. This enhanced experience can then lead to more positive online reviews and referrals from those who enjoyed interacting with your staff during their visit.
Manage Patient Documents Within a Single Platform
In today’s medical world, patients are not always visiting the same doctor for all of their medical needs. In places like emergency departments that focus more on acute cases, having the necessary documentation for a patient to bring to their general practitioner or specialist can allow these providers to also offer better care.
Patient engagement software can make it easier for you to manage patient documents and share them with other providers, as needed. This helps to improve continuity of care for your patients and can also be a valuable asset for those who are new to the area or do not have a regular doctor.
Look for a software that also allows you to electronically prescribe medication to your patients as well. This allows you to quickly and easily send prescriptions to the patient’s pharmacy of choice, ensuring that the medication is quickly filled. Patients will not have to take a physical prescription with them and risk losing or misplacing it along the way.
Get the Ultimate Patient Engagement Software for Your Canadian ED
Built for Canadians by Canadians, Pulse Check offers the most comprehensive patient engagement software for freestanding emergency departments. Our easy-to-use software enables you to spend less time on administrative tasks, more time with patients, and provide a better experience to those who visit your location.
To learn more about how you can incorporate patient engagement software into your ED’s operations, contact us today to request a demo.